Our aim is to provide a homely, comfortable and pleasant atmosphere to ensure that every single one of our residents enjoys living with us.
We will achieve our mission by providing the highest quality of care and services, whilst always striving for excellence. We will achieve our goals by:
• Being responsive and showing compassion to the individual needs of all
• Providing residents and staff with a warm, friendly healthy and safe environment to live and work
• Establishing a person-centric approach to care
• Building the best team by encouraging training and self-development of all.
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Trust: We are trusted by our residents to deliver the best possiblecare, and provide a ‘home-like’ environment. Our residents trust us to beprofessional and maintain the integrity and respect they deserve while in ourcare.
Empowerment: All of our staff are empowered with the freedom, flexibility, and power to make decisions and solve problems. This ensures afully engaged workforce to deliver excellent service.
Accountability: At the core of this value is reliability and personalresponsibility; therefore, we value the ability of our staff and organisationto honour our commitments.
Integrity: We conduct our business in accordance with the higheststandards of professional behaviour and ethics. We are transparent, honest and ethical in all our interactions.
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